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Introduction

Thanks for completing this questionnaire and taking the opportunity to have your say in shaping the Complaint Standards Framework.

You will need to refer to a copy of the Framework when completing the questions in this survey. You can view the Framework on a web page (HTML) or as a PDF. These links will open in a new window so you can refer back to the Framework while you are completing the survey.

Your answers to some questions are required. These are marked with an asterisk (*). Please also provide answers to the optional questions wherever you can.


If you have queries about the survey, please email researchteam@ombudsman.org.uk

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